Legal Details
Canadian Charity Lottery operates under strict governmental oversight to ensure fair involvement and responsible gaming practices.
Entity Information
Canadian Charity Lottery
Authorization & Governance
British Columbia Gaming Permissions
Canadian Charity Lottery maintains full authorization and supervision from British Columbia Gaming Commission with the following permit designation:
- Charity Lottery Permit: #166702
This approval enables the administration of charitable lottery programs within British Columbia and ensures compliance with all provincial gaming regulations and standards.
Governmental Adherence
Societal Distribution
A minimum of 50% of complete revenues gets designated for recognized Canadian charitable organizations, with detailed annual reporting available upon request.
Responsible Involvement
We implement comprehensive responsible participation measures, including maturity verification (18+), purchase limitations, and self-exclusion options.
Financial Transparency
All fiscal operations undergo annual review by independent chartered accountants and are reported to regulatory authorities.
Data Security
Personal information is handled in accordance with PIPEDA requirements and protected using industry-standard security measures.
Inquiries & Resolutions
How to File an Inquiry
If you have questions regarding any aspect of our operations, we encourage direct contact so we can address your issues promptly.
Contact Methods:
- Phone: 1-844-782-7775 (Toll-free, available 9 AM - 5 PM CST)
- Email: complaints@naverlos.com
- Mail: Canadian Charity Lottery, Attn: Inquiries Department, 123 Charity Way, Regina, SK S4P 1A1
Response Timeline: We aim to acknowledge all inquiries within 24 hours and provide a complete response within 7 business days.
Escalation Process:
If our initial reply does not satisfy your needs, you may escalate your inquiry to British Columbia Gaming Commission:
- British Columbia Gaming Commission
- Phone: 1-800-663-1970
- Website: www.bclc.com
Involvement Requirements
Eligibility Standards
- Must be 18 years of age or older
- Must be a resident of British Columbia
- Entries must be purchased within British Columbia
- One entry purchase per individual per selection (unless otherwise indicated)
Incentive Redemption Conditions
- Valid identification must be provided
- Rewards must be claimed within 90 days of selection date
- Tax responsibilities belong to the recipient
- Rewards are non-transferable and cannot be converted to cash unless specified