Privacy Statement
Your confidentiality is important to us. This statement explains how Canadian Charity Lottery collects, employs, and protects your personal information.
Data We Gather
Website Form Communications
When you contact us via our online forms, we collect:
- Personal identifiers and contact information (email, telephone)
- Correspondence content and engagement history
- Timestamp of submission
- Network address and browser specifications for protection
Contribution Acquisition Data
For lottery participation, we collect:
- Identity, location, and birth date for maturity verification
- Financial information (managed securely by third-party payment processors)
- Entry identifiers and purchase history
- Contact preferences for selection notifications
Site Performance Metrics
We collect essential usage statistics to improve our platform:
- Viewed pages and time spent on platform
- Hardware type, software, and screen specifications
- Regional position (municipality/province level only)
- Origin sources (how you found our site)
How We Employ Your Data
Lottery Administration
To conduct impartial and transparent selections, verify eligibility, distribute incentives, and communicate with participants about selection results and reward collection.
Customer Assistance
To resolve inquiries, provide support, address complaints, and maintain communication regarding your participation in our programs.
Regulatory Compliance
To adhere to gaming regulations, conduct required audits, prevent fraud, and meet reporting obligations to oversight authorities.
Platform Improvement
To analyze user interaction patterns, enhance satisfaction levels, and ensure our platform functions optimally across different devices and software.
Promotional Outreach
With your consent, to share information about upcoming selections, special opportunities, and updates on our charitable activities.
Security & Reliability
To protect against fraudulent activities, unauthorized participation, and preserve the integrity of our lottery systems and processes.
Information Disclosure and External Partners
When Information Is Shared
We do not sell, exchange, or lease your personal data to outside parties. We may disclose your information only under these conditions:
Service Partners:
- Financial processors for secure payment management
- Autonomous reviewers for selection authentication
- Technology providers for platform hosting and upkeep
- Support systems for assistance request handling
Legal Obligations:
- Oversight agencies for regulatory and licensing compliance
- Law enforcement in response to judicial summons or legal directives
- To safeguard against deception, security risks, or prohibited actions
Your Privacy Rights
Access and Correction
You have the right to request access to your personal information and correct any inaccuracies. Contact us using the information below.
Data Portability
You can request a copy of your personal data in a structured, commonly used format.
Deletion
You can request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Marketing Opt-out
You can unsubscribe from marketing communications at any time using the links in our emails or by contacting us directly.
Complaints
If you believe your privacy rights have been violated, you can file a complaint with the Privacy Commissioner of Canada.
International Transfers
Your data may be processed in Canada and other countries with adequate privacy protections.
Privacy Inquiries
For any confidentiality-related questions, concerns, or to utilize your privacy entitlements, please reach out to our Privacy Officer:
Privacy Officer
Email: privacy@naverlos.com
Phone: 1-844-782-7775
Mail: Canadian Charity Lottery, Attn: Privacy Officer, 123 Charity Way, Regina, Saskatchewan, S4P 1A1, Canada
Response Time: We will acknowledge your request within 5 business days and deliver a comprehensive response within 30 days.
You can also contact the Office of the Privacy Commissioner of Canada:
- Website: www.priv.gc.ca
- Phone: 1-800-282-1376
Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on this page
- Update the "Last Updated" date at the top of the policy
- Notify you of significant changes via email or website notice
- Maintain a change history for transparency
Last Updated: March 12, 2027